Question 1

How and why to register on the site?

Accepted Answer

Registering on our website opens your personal account, which is a powerful tool to facilitate your shopping experience. This personal account was created to make your purchases in our store even more convenient and functional. Registration not only simplifies the process of repeated purchases, but also gives you the opportunity to actively manage them from your personal account.

Question 2

How to register and authorize?

Accepted Answer

To register on our website, go to the upper right corner of the page and click on the icon. After that, a window will open in which you need to fill out the form. After entering all the necessary data, click "Register".

To authorize on the site, also click on the icon and enter the data you specified during registration.

Usually, the email address is used as your login for the account.

You also have the option of logging into your account through your accounts on social networks such as Facebook or Google.

It is important to remember! If you have an existing account on UA Patcher and use social networks for authorization, make sure that the data on the site and in social networks match to avoid creating a duplicate account. To do this, you can connect your accounts in the "Personal data" section. in your personal account on the Rosetka website.

Question 3

How to contact the seller regarding the order?

Accepted Answer

If you have any questions about the order, our manager will help you by phone +38-(093)-747-43-03

Question 4

In what situations can I return the product?

Accepted Answer

You can return a new product without signs of use within 14 days from the moment of purchase according to law "On Protection of Consumer Rights.(https://zakon.rada.gov.ua/laws/show/1023-12#Text)

You can return the product if:

• when reviewing a new product, the color or size did not suit you;
 • the product is not what you expected;
 • the product does not correspond to the description or photo;
 • goods of inadequate quality.

Important! The product must not lose its appearance. The packaging, sales receipt (or delivery note), warranty card must be saved.

Question 5

How long does international shipping take?

Accepted Answer

International delivery to Estonia, Latvia, Lithuania, Moldova, Germany, Poland, Romania, Slovakia, Czech Republic and Hungary takes from 3 working days.

FAQ